Refund Policy

Thank you for selecting CruciblePrep. We are committed to providing premium, high-fidelity interview simulation software. Because our platform provides instant digital access to proprietary case structures and real-time computational AI scoring tools, our cancellation and refund framework is strictly structured as follows:

1. The Free Tier Staging Buffer: To ensure CruciblePrep fits your exact style and configuration preferences before you incur any financial charges, we provide a completely free evaluation tier. The free tier grants you one (1) complete practice interview simulation session at zero cost, with no credit card registration required. We strongly encourage all candidates to utilize this free session to test platform latency, UI layout, and evaluation quality before committing to a paid tier.

2. Paid Tier Subscription & Cancellation: Our paid subscription plan, the Premium Prep Pass ($49 USD / month), is structured as a continuous monthly recurring subscription. You may cancel your subscription plan at any time through your internal billing settings or via the Paddle Buyer Portal. Upon cancellation, your account will remain active until the conclusion of your current billing cycle, and no further renewal charges will be initiated.

3. The 14-Day Refund Policy Window: We offer a full refund within fourteen (14) days from your initial purchase date of the Premium Prep Pass, subject to the following strict usage condition:

• Unused Performance Guarantee: A full refund is available only if you have not initiated, launched, or submitted any of the 15 practice interview sessions provided under the paid tier.

• Used Digital Products Exclusion: The moment you launch, answer, or submit even a single paid practice case simulation, the digital delivery of our proprietary system is legally completed and consumed. Consequently, no refunds (full or partial) can be issued after a paid-tier simulation session has been initiated.

4. Tax Handling on Refunds: All transactions are conducted by our Merchant of Record, Paddle. Taxes may apply and will be calculated at checkout based on your billing location. Any approved refunds will include the return of the base subscription cost plus any localized tax collected by Paddle at the time of purchase.

5. Processing a Refund Request: All checkout management, billing verification, and payments are handled exclusively on our behalf by our global partner, Paddle. To request a refund within your 14-day unused window, you can:

• Submit an automated refund query directly through the transactional invoice receipt email sent to you by Paddle.

• Reach out to Paddle's dedicated buyer help desk via the Paddle Support Portal.

• Contact us directly at hello@crucibleprep.co with your exact email address and transaction reference indicator, and we will route your request directly through the Paddle dashboard.